Q: How do I choose the right shoe size?
A: We recommend referring to the size guide provided on each product page. Measure your foot length and shape to find the best fit. If you are between two sizes, we suggest choosing based on the shoe style (whether it runs narrow or wide) for the most comfortable fit.
Q: For what occasions are Sandals suitable?
A: Sandals are lightweight and breathable, perfect for summer outings, beach vacations, and casual gatherings. We offer a variety of styles, from simple flats to elegant heels, to match different fashion needs.
Q: In which seasons are Boots most appropriate?
A: Boots are ideal for fall and winter, providing warmth and style. Ankle boots are great for transitional weather in spring and autumn, while tall boots are perfect for colder days, pairing beautifully with both skirts and pants.
Q: Are Slippers only for home use?
A: Our slipper collection includes both cozy indoor options and stylish outdoor designs. Whether you’re relaxing at home or heading out for a short trip or vacation, we have slippers that blend comfort and fashion.
Q: How should I care for my shoes?
A: Different materials require different care methods. We recommend regular cleaning, avoiding prolonged exposure to sunlight or rain, and using specialized care products to protect the shoes. You can also find a detailed Shoe Care Guide in our store for further tips.
Q: How long does it take to ship after placing an order?
A: Orders are usually shipped within 1-3 working days.
Q: Do you provide global delivery?
A: Yes, we support global delivery. The delivery time varies in different countries and regions. You can check the shipping cost and estimated delivery time at checkout.
Q: How can I track my order?
A: After the order is shipped, we will provide a logistics tracking number. You can check the delivery status through the official website or the courier company’s official website.
Q: What is the return and exchange process?
A: Please contact customer service within 15 days of receiving the goods to apply for a return or exchange, and send the goods back according to the instructions. After we receive and confirm that the goods are undamaged, we will process the exchange or refund for you as soon as possible.
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